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Terms & Conditions

MemoryCow Terms & Conditions Of Supply
This page advises you about our terms and conditions which are bound by when ordering from us. By placing your order at checkout you are agreeing to these terms and conditions.

The term ''MemoryCow'' or “us” or “we” or “our” refers to the owner of the website, 'SweetCow Ltd' whose registered office is Newlands House, Unit B2, 60 Chain House Lane, Whitestake, Preston, Lancashire, PR4 4LG, United Kingdom.

The term “you” or “customer” refers to the you the user, customer or viewer of our website.

1. About us
2. The order process
3. Your rights as a consumer
4. Status of the customer
5. Our service and useage
6. Availability and availability messages
7. Delivery
8. Claims for non delivery
9. Prices
10. Payment
11. Refunds, returns & exchange policy
12. Product warranty
13. Returns
14. Buy it and try it (UK customers only)
15. Freepost returns
16. Our liability
17. Duties and taxes on orders outside the UK
18. VAT
19. Events outside of our control that we cannot be held responsible for that may impact your order process (not limited to)
20. Omissions and errors

1. About us
MemoryCow is operated by SweetCow Ltd. Our company registration number is 9067940. Our UK VAT number is 944281809.

2. The order process
2.1 After you have placed your order with us you will receive a confirmation email shortly after to confirm that we acknowledge receipt of your order.
2.2 We cannot accept cancellation of an order from the customer once the customer has made payment.
2.3 We are not bound by any laws to fulfil that order due to a number of factors beyond our control that could change the status of the customer’s order.
2.4 Once we have received your order to our CMS we will begin processing your order including packing it.
2.5 The customer will receive a despatch email after we have received your order. This can be at any point during our working day.
2.6 Once you have received the despatch email the customer accepts that their order has now entered the despatch/shipping process
2.7 Where applicable the customer will receive a tracking email at a later date, normally but not guaranteed, the same working day your order was received by us or the next working day after the order was received by us.

3. Your rights as a consumer
3.1 If you are placing an order as a consumer you have the right to cancel your order within 7 days of receipt. To do this you must inform us in writing of your intent via our contact page found here
3.2 For us to cancel the contract you must return your desired item/s pending our acceptance, so that we can cancel your order.

4. Status of the customer
4.1 Placing an order on our website you explicitly agree that you are;
4.1.1 18 years of age or older.
4.1.2 You are providing accurate, truthful and correct information

5. Our service and useage

5.1 Our website is primarily intended for the use of residents of the UK (United Kingdom). We therefore reserve the right not to accept orders from residents who reside outside the UK.
5.2 We reserve the right to cancel orders before or after payment has been received and made by customers who reside in the UK or outside the UK.

6. Availability and availability messages
6.1 We may list a product for sale on our website but this does not guarantee that we can supply that product due to circumstances that may be beyond our control.
6.2 All prices in UK VAT at the current rate of 20%
6.3 ‘In stock for next day delivery’. This message will appear when we can supply a product to you ‘next working day’ and is available to UK customers only.
6.3.1 To qualify for next day delivery you must select a delivery method that will guarantee you next day delivery.
6.3.2 ‘In stock for next day delivery’ does not include weekends or national UK holidays.
6.4 ‘Delivery 2-5 days’. This message means that delivery to the customer will be approximately, but not guaranteed, 2-5 working days, regardless of the delivery method you select.
6.5 ‘out of stock’. This message means that the product is currently out of stock.
6.6 International customers that reside outside the UK please refer to our international estimated delivery times found here
6.7 The following delivery messages should only be used/assumed for UK customers only
6.7.1 Delivery 2-5 days
6.7.2 In stock for next day delivery

7. Delivery
7.1 We use a variety delivery companies for our deliveries which can be seen here
7.2 We use a variety of delivery methods which can be seen here
7.3 By selecting one of our delivery methods presented at checkout you are agreeing to the terms and conditions set out by the delivery company that delivers your order/you choose to deliver your order.
7.4 You can view our delivery options here which will be displayed to you at checkout depending on where you ask us to delivery your order.
7.2 Delivery times are advised here
7.3 Delivery times and estimates are provided to us by the delivery companies we use, which we pass on to the customer, and these delivery estimates should be used as guides only by you.
7.4 Delivery times should be assumed as estimated only by the customer unless explicitly advised.
7.5 No delivery dates are guaranteed except the following
7.5.1 Royal Mail Special Delivery Guaranteed™
7.6 Should the delivery times of 7.5.1 not be met the customer is entitled to a full refund of those charges pending Royal Mail’s acceptance of that claim.

8. Claims for non delivery
8.1 We will act in accordance with the terms and conditions of the delivery method and its respective company you choose at checkout should you wish to make a claim for non receipt.
8.2 If your order shows as delivered by way of tracking information (not limited to tracking information) and you seek to make a claim for non receipt, you will be required to sign a form of declaration of non receipt provided by the delivery company you chose at checkout to deliver your order. Upon confirmation by that delivery company to us that they’re satisfied, we will issue you a refund.

9. Prices
9.1 All prices on our website include UK VAT at the applicable rate which is currently 20%

10. Payment
10.1 We use secure payment systems in the form of SagePay or Paypal which the the customer can select at checkout.
10.1 We accept a variety of payment methods which can be found on our payments page here
10.2 We never get to see your payment card number in full.
10.3 We do not accept payment by cheque. If we receive a cheque as payment we will securely dispose of it.

11. Refunds, returns & exchange policy
11.1 If you wish to return an item you must notify us in writing prior via our contact page here. No other contact method will be accepted.
11.1.1 No dispute should be open via any 3rd party to make use of our freepost returns. If it is we reserve the right to withdraw our freepost returns
11.2 Where we are not notified of your intent to return an item we reserve the right to charge a £25 administration fee ex VAT regardless of the value of your order.
11.3 Upon receipt in writing of your desire to return an item we will reply with an RMA (and where applicable our freepost returns label).
11.4 Upon receipt of your returns the return will be booked onto our returns system which can take a further 5 working days.
11.5 If you choose/we understand you wish to exchange your order for whatever reason the exchange will be processed normally, but with exception within 3 working days.
11.6 If any extra payment is required from the customer for such as an exchange for a different product, return postage costs, but not limited to, we will contact the customer and act accordingly on the customer’s acceptance and instruction for any extra fees due to us.
11.7 Upon receipt of your return where you advise/request a refund, we will process a refund within 21 working days of receipt of your order being booked onto our returns system.
11.8 Any upgraded postage costs paid by the customer will not be refunded on the customer’s intent/advice, that they wish to return an item for a refund.
11.9 Should you return your order within the 30 days as outlined within ‘returns 13.x.x’ the customer is entitled to a full refund for the item amount only. No upgraded postage paid by the customer will be refunded.
11.10 Products returned outside of our standard 30 day return policy, that have been used and have developed a fault (advised by customer and verified by us on receipt) within the standard manufacturer warranty such as a lifetime warranty, will be exchanged on receipt for the exact same product if still available.
11.10.1 Should the product originally purchased by you no longer be available we will exchange with your prior consent and agreement for a product of the exact same specification and no less.
11.10.2 Price should not be considered within the current climate at point of return or retrospectively against your order.
11.11.3 Should you refuse our off to exchange the item and exercise your right for a refund, we reserve the right to reduce the refund amount by 5% per calendar month in accordance with UK law, for use and wear and tear on the item against the value you originally purchased the item for. This 5% includes VAT.
11.11.4 This is up to a maximum of 95%.
11.11.5 No postage should be considered if you opt for a refund.
11.11.6 Whether you purchase the item on the 1st of the month or the 28th of the month the date of purchase will be considered the 1st month, i,e one month’s use.
11.11.7 An example of this is the following; You purchase an item 20th June for £75.00 inc VAT. This would be the item price. You advise us 29th November 6 months later that the item has developed a fault. On receipt and we agree the item has developed a fault, we will issue a refund for 30% less of the original purchase price (£22.50 inc VAT), should this be your preferred option.

12. Product warranty
12.1 Product warranties can be either with us or direct with the manufacturer at our discretion.
12.3 Should you wish to return a product with a fault that falls outside of our returns policy/policies we will;
12.3.1 Offer you an exchange for the exact same product providing it is still available
12.3.2 If that product is no longer available we will exchange for a product of equal or higher specification.
12.3.3 Should you refuse either of 13.3.1 or 13.3.2 please see terms 11.12.x within "Refunds, returns & exchange policy."
12.4 We reserve the right to seek advice or support from the manufacturer regards your warranty claim, which we will in turn pass on to you.
12.5 We reserve the right to ask you to contact the manufacturer direct for support on warranty claims should we choose. We will provide you with contact details for that manufacturer should we exercise that right.
12.6 See our refunds, returns and exchange policy for …….

13. Returns
13.1 We offer a 100% no quibble returns policy
13.2 We offer you 365 days (a full year) should you wish to return your order subject to our requirements below within 13.3.x.
13.3 Requirements to satisfy us in order to qualify for our ‘no quibble returns policy are’
13.3.1 The item must be returned with all packaging, accessories and instructions where applicable
13.3.2 The item must be in resellable condition
13.3.3 The item must be unmarked
13.3.4 The item where applicable must remain sealed with no seals broken
13.3.5 You must contact us in writing via our website contact form requesting a return. No other contact method will be accepted.
13.3.6 No dispute should be open via any 3rd party to make use of our freepost returns. If it is we reserve the right to withdraw our freepost returns.
13.4 Should any of the “13.3.x” conditions not be met we reserve the right to issue a restocking fee of 20% ex VAT of the original price you paid for your item/s, or administration fee of £2.50 ex VAT (should the 20% be lower than £2.50 ex VAT of the original order), of your original order inc VAT, excluding the postage.
13.5 Should you wish to use our ‘buy it and try it’ please skip to terms point 10.

14. Buy it and try it (UK customers only)
As part of our returns policy we invite our UK customers to try their item for 30days.
14.1 You must return your order no later than 30 days after the date you placed your order.
14.2 We may ask for proof of postage where it clearly states the date of the return to satisfy us that the item has been returned within 30 calendar days of the original order date.
14.3 Items NOT covered under our ‘buy it and try it’ are;
14.3.1 Encrypted USB flash drives
14.3.2 Headsets
14.3.3 Mice mats
14.3.4 Windows to go USBs
14.3.5 Custom made orders, manufactured and designed specifically for a customer’s needs such as customised USB flash drives and memory cards (not limited to).
14.3.6 Sale items and open box items
14.3.7 Items damaged whilst in the customer’s possession
14.3.8 If we deem a return in totally unsellable condition

15. Freepost returns

15.1 Freepost returns is available to UK customers only.
15.2 We reserve the right to withdraw freepost returns on specific orders without reason at anytime.

16. Our liability
16.1 When you purchase from us we are not liable for any of the following, not limited to;
16.1.1 Loss of earnings or income
16.1.2 Loss of data
16.1.3 Loss of profits
16.1.4 Loss of work
16.1.5 Loss of any contracts
16.1.6 Death or personal injury
16.1.7 Errors supplied/given by you throughout the order process such as, but not limited to; providing incorrect delivery address, providing incorrect email address’s, providing incorrect invoice address’s.
16.2 Warranties only cover items that develop a fault through fair wear and tear. We may contact the manufacturer for them to advise us on what they consider fair wear and tear. We will pass that information on to you.
16.3 Product warranties can be found within the item listing description or here on the warranty page.

17. Duties and taxes on orders outside the UK
17.1 International customers (i,e customers who request delivery outside of the UK) may be subject to local/national import duties, tax or VAT. You will be responsible for any such charges as these.
17.2 We’d advise you contact your local customs office prior to ordering to establish such charges where they may be applicable.

18. VAT
18.1 All prices on our website include UK VAT at the applicable rate which is currently 20%
18.2 All orders both domestic and international are shipped with a VAT invoice
18.3 If you live in the Channel Islands (Guernsey or Jersey) please contact us on receipt of your order and we will refund you the VAT at the applicable UK rate.
18.3 We are not obliged to deduct VAT at checkout for international customers who have a valid VAT number.
18.4 Should any international customer have a valid VAT number we can deduct VAT prior to payment in the form of BACS only if you supply us with valid VAT documents. If you cannot supply a valid VAT number we reserve the right to charge the full amount as listed on our website. You can then request a refund of VAT at your local customs office with our UK VAT invoice.

19. Events outside of our control that we cannot be held responsible for that may impact your order process (not limited to)
19.1 Adverse weather conditions
19.2 Strikes
19.3 External/Internal factors beyond our control

20. Omissions and errors
20.1 We reserve the right to cancel any orders due to errors that may occur from the following:
20.1.1 Pricing errors
20.1.2 Pricing errors caused by human error
20.1.3 Pricing errors caused by feeds that we use from suppliers
20.1.4 Stock errors where we physically have no stock
20.1.5 Stock errors provided by suppliers via feeds
20.1.6 Internal system technical errors
20.1.7 Incorrect product descriptions



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